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Made in Alberta, Canada

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Refund & Return Policy

1. PERISHABLE GOODS (TREATS & BALMS)

Due to health and safety regulations, we cannxot accept returns on opened freeze-dried treats (Liver, Turkey Heads, Turkey Feet) or Tallow Balms. Once a food or hygiene product leaves our facility, we cannot guarantee its safety if returned, and therefore cannot resell it.

Palatability Issues: We understand that some dogs are picky! If your dog absolutely refuses to eat a product, please contact us at [email protected] within 7 days of delivery. While we cannot accept a return, we may issue a store credit or discount code for you to try a different protein.

2. DAMAGED OR DEFECTIVE ITEMS

f your order arrives damaged (e.g., crushed box, broken seal) or if you received the wrong item, please contact us immediately so we can make it right.

How to report an issue:

Email us at [email protected] within 48 hours of delivery.

Include your Order Number.

IMPORTANT: Attach a photo of the damaged product or shipping box.

We will send a replacement free of charge or issue a full refund to your original payment method.

3. SUBSCRIPTION CANCELLATIONS

If you have a recurring subscription, you can cancel at any time through your customer portal.

Before Shipping: If you cancel before your renewal order has processed/shipped, you will not be charged.

After Shipping: If your order has already shipped, we cannot cancel that specific shipment. You will still be charged for that order, and the cancellation will apply to all future orders.

4. REFUNDS (IF APPLICABLE)

If a refund is approved (for damaged goods or missing items), it will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that banks often take 3-5 business days to post the refund to your account.

5. SHIPPING COSTS

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if a return was requested) will be deducted from your refund.

Premium, single-ingredient nutrition and care for the active Alberta dog.

E-transfer Address: [email protected]

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